Connecting the Enterprise.
One Great Workflow at a Time.

Focused on driving transformative business outcomes across the enterprise with the ServiceNow Platform.

At the Crossroads of Automation, Integration, and Innovation

DESBY Technologies is a management, technology, and strategy consulting firm comprised of innovative problem solvers. Powered by a team that believes in creating value for organizations through purpose-built workflows with ServiceNow, the DESBY team takes a holistic, agile, secure, and customer-centered approach to digital transformation, advancing our clients' business outcomes.

Our Services

Through a culture of excellence established from the company’s inception, our team strives to deliver quality services within each of our client engagements. We get excited to be a part of our customer’s digital transformation journeys.

We leverage deep expertise across multiple industries and domains for ServiceNow transformation initiatives across multiple industry verticals, a consultative and flexible approach to driving client outcomes, and quality delivery excellence capabilities aligned to ServiceNow’s delivery methodologies and best practices.

Digital transformation is powering the future of organizations that are exploring new ideas, innovating at scale and realizing value faster by empowering people to do their best in a rapidly changing world, and our services execution with the ServiceNow platform accelerates that journey.

Consulting & Advisory Services

Our team of experts deliver strategic guidance to plan for implementations, solve architectural challenges, and create scalable solutions that maximize ROI of ServiceNow.

Implementations

Our certified experts work with customers to ensure a collaborative implementation from start to finish. We look at the bigger picture during and throughout the project to deliver outcomes on time and within budget.

Integrations

We help our customers to connect systems and data across the enterprise to drive efficiencies and productivity at scale, while removing swivel chairing across systems. Our goal is to automate and connect disparate systems to ServiceNow to increase enterprise agility.

Managed Services

DESBY Managed Services delivers highly flexible, outcomes-based support services to administer, develop, maintain, upgrade, and scale our customers’ ServiceNow investment.

Remote Administration

Delivering onshore and offshore technical support as a partial block of hours per month for our Customers that need part-time support.

Training

The DESBY Team delivers customer tailored training services and adoption activities to increase ROI of ServiceNow. We partner closely with you to ensure adoption and engagement of these new technologies.

Our Solutions

We combine the power of the ServiceNow Platform with deep expertise in digital transformation, a consultative approach to solving business challenges, and a disciplined delivery excellence program. Our focus is on driving measurable outcomes—helping customers realize the full value of their technology investments through innovative solutions, value-driven strategies, and a consistently exceptional delivery experience.

IT Service Management

Deliver best-in-class IT support with faster request fulfillment and incident resolution. Consolidate legacy systems into a single platform while improving visibility, automation, and end-user experiences.

IT Operations Management

Proactively monitor and manage enterprise IT operations with real-time insights across the infrastructure stack. Reduce downtime, optimize performance, and ensure service availability.

Customer Service Management

Increase customer satisfaction and loyalty by creating a modernized experience for customers, citizens, and constituents. Connect customer support processes and delivery transparency across the customer support lifecycle. Bring front, middle, and back offices together to proactively address issues and automate common requests.

CRM / Industry Workflows

Digitize customer and industry-specific workflows to drive transparency and efficiency. Transform field service, order management, and procurement processes into streamlined digital experiences.

Employee Experience

Streamline workplace services with modern request workflows and a self-service portal. Empower employees to access what they need, from any device, and boost engagement and productivity.

Human Resources

Modernize HR case management with intelligent workflows and automation. Accelerate resolution times, improve employee experiences, and reduce administrative effort.

Strategic Portfolio Management

Plan, prioritize, and deliver investments, programs, and projects in alignment with business strategy. Gain actionable insights to maximize value delivery and resource utilization.

Asset Management

Unify hardware, software, and cloud asset management into a centralized system. Automate lifecycle tracking, optimize costs, and reduce risk while improving visibility across your assets.

Custom Applications

Extend the power of the platform with low-code development. Quickly build and scale applications that address unique business needs while delivering modern digital user experiences.