Connecting the Enterprise.
One Great Workflow at a Time.
Focused on driving transformative business outcomes across the enterprise with the ServiceNow Platform.
At the Crossroads of Automation, Integration, and Innovation
DESBY Technologies is a management, technology, and strategy consulting firm comprised of innovative problem solvers. Powered by a team that believes in creating value for organizations through purpose-built workflows with ServiceNow, the DESBY team takes a holistic, agile, secure, and customer-centered approach to digital transformation, advancing our clients' business outcomes.
Our Services
Through a culture of excellence established from the company’s inception, our team strives to deliver quality services within each of our client engagements. We get excited to be a part of our customer’s digital transformation journeys.
We leverage deep expertise across multiple industries and domains for ServiceNow transformation initiatives across multiple industry verticals, a consultative and flexible approach to driving client outcomes, and quality delivery excellence capabilities aligned to ServiceNow’s delivery methodologies and best practices.
Digital transformation is powering the future of organizations that are exploring new ideas, innovating at scale and realizing value faster by empowering people to do their best in a rapidly changing world, and our services execution with the ServiceNow platform accelerates that journey.
Consulting & Advisory Services
Our team of experts deliver strategic guidance to plan for implementations, solve architectural challenges, and create scalable solutions that maximize ROI of ServiceNow.
Implementations
Our certified experts work with customers to ensure a collaborative implementation from start to finish. We look at the bigger picture during and throughout the project to deliver outcomes on time and within budget.
Integrations
We help our customers to connect systems and data across the enterprise to drive efficiencies and productivity at scale, while removing swivel chairing across systems. Our goal is to automate and connect disparate systems to ServiceNow to increase enterprise agility.
Managed Services
DESBY Managed Services delivers highly flexible, outcomes-based support services to administer, develop, maintain, upgrade, and scale our customers’ ServiceNow investment.
Remote Administration
Delivering onshore and offshore technical support as a partial block of hours per month for our Customers that need part-time support.
Training
The DESBY Team delivers customer tailored training services and adoption activities to increase ROI of ServiceNow. We partner closely with you to ensure adoption and engagement of these new technologies.
Our Solutions
Along with using world class solutions on the ServiceNow Platform, we leverage deep expertise in digital transformation, a consultative approach to business solutions, and a robust delivery excellence program to deliver transformational digital business outcomes. We get excited to see our customers adopt their technology investments through great solutions, our value-driven outcomes-based approach, and a solid service delivery experience.
Customer Service Management
Increase customer satisfaction and loyalty by creating a modernized experience for customers, citizens, and constituents. Connect customer support processes and delivery transparency across the customer support lifecycle. Bring front, middle, and back offices together to proactively address issues and automate common requests.
IT Service Management
Delivering best-in-class IT support services to end users to deliver faster time-to-fulfillment of IT requests and resolution of IT issues. Consolidate legacy systems into a single platform while delivering great IT experiences.
IT Operations Management
Increase productivity across the enterprise by proactively identifying and managing IT Ops issues before they occur. Modernize enterprise IT Operations with visibility and insights across the infrastructure stack.
Employee Experience
Increase productivity and employee engagement by streamlining the employee experience with intelligent request workflows and a modern portal. Deliver the request for services for anything employees need from any device.
Custom Applications
Build a best-in-class modernized experience for end users through low-code custom applications to address their specific business needs. We build business processes into modern digital workflows to create great user experiences.
Strategic Portfolio Management
Plan, track, prioritize, and deliver valuable business outcomes aligned to your needs. Track investments and spend to gain better insight into various portfolios, programs, and projects.
Asset Management
Unify your hardware, software, and cloud asset tracking into a centralized CMDB to optimize costs and reduce risks. Automate the end-to-end lifecycle of managing your assets on a single platform while connecting other data sources to gain visibility.
Human Resources
Happy people are productive people. Streamline the employee service experience and HR processes with intelligent workflows to increase productivity and employee engagement.
Security and Risk
Proactively manage threats and vulnerabilities with accelerated incident response times. Connect your cyber resilience pointed solutions to a centralized security operations center for risks remediation.